FAQ – Support

Frequently Asked Questions

📦 Orders & Tracking

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order through the Citizen Portal — our dedicated order-tracking hub — at sweatpantsgod.com.

Can I change or cancel my order after placing it?

We begin processing orders quickly. If you need to make a change, contact us immediately at ALMIGHTY@SWEATPANTSGOD.COM or text (757) 541-2305. We'll do our best to accommodate your request before it ships.

🔄 Returns & Refunds

What is your return policy?

We have a 14-day return policy. Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. See our full Refund Policy for eligibility details and how to start a return.

How do I start a return?

Email us at ALMIGHTY@SWEATPANTSGOD.COM within 14 days of receiving your item. Include your order number and the reason for your return. Full instructions are in our Refund Policy.

🚚 Shipping

How long does shipping take?

Shipping times vary by destination and the shipping method selected at checkout. Please review our Shipping Policy for full details on processing times, carriers, and estimated delivery windows.

Do you ship internationally?

Check our Shipping Policy for the most current information on which countries we ship to and any applicable restrictions.

🎁 Gift Cards

How are gift cards delivered?

Digital gift cards are delivered via email to the recipient shortly after purchase.

How do I redeem a gift card?

At checkout, enter your gift card code in the gift card or discount code field. The balance will be applied to your order total automatically.

Do gift cards expire?

Gift cards do not expire. Any unused balance remains available for future purchases.

💳 Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as any additional payment options displayed at checkout. Your payment information is encrypted and processed securely.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure checkout. We do not store your full card details. See our Privacy Policy for more information on how your data is handled.